Warranty

Kugoo is a brand that values ​​transparency and builds good relationships with our valued customers. Therefore, we have adopted an unquestionable warranty policy for all GCC customers. If for any reason your Kugoo product is damaged, malfunctions or has any problems, Kugoo is fully responsible for most of the products purchased within 2 years from the date of purchase.

Our commitment to you:

All Kugoo customers are eligible to get full access to our unquestioned warranty immediately after purchase. If you have any questions about whether your product is still within the warranty period, just send us an email to onetofour4307@gmail.com and ask about your warranty status. We will require:

your full name
your address
Your order number

To obtain warranty service, please:

Please contact our customer service department at onetofour4307@gmail.com and inform them of the nature of the problem. Customer service will provide you with information on how to proceed.
Please remember that products returned for warranty requirements must be accompanied by the original order number and written details about the nature of the problem, the location of the product, etc.
If your product is returned, please keep a copy of the shipping information for your records.